Order Cancellation:
At Europe Bridal, we understand that circumstances may change, and we respect your decisions regarding your wedding dress order. Should you wish to cancel your order, we kindly request immediate notification to our team.
- Timeframe: Orders can be canceled within 24 hours of placement for a full refund.
- Cancellation Process: Contact us directly via WhatsApp at 0090506 835 94 65 or email us at info@europebridal.com with your order details and intent to cancel.
Refund Guarantee:
We take immense pride in offering high-quality wedding dresses. However, if for any reason you find yourself unsatisfied with your purchased dress, we provide a refund guarantee under certain conditions:
- Return Eligibility: To be eligible for a refund, the dress must be returned in its original condition, unworn, and unaltered.
- Timeframe: Please notify us within 7 days of receiving the dress if you wish to return it.
- Return Process: Contact our team via WhatsApp at 0090506 835 94 65 or email us at info@europebridal.com to initiate the return process. We will provide you with further instructions regarding the return shipping.
Refund Processing:
Upon receiving the returned wedding dress and verifying its condition, we will initiate the refund process.
- Refund Method: Refunds will be issued using the original payment method.
- Timeline: Please allow up to [7 days] for the refund to be processed after we receive the returned dress.
Exceptions:
- Dresses that have been customized or altered based on specific requests are not eligible for a refund.
- Shipping fees and any associated customs duties or taxes incurred during the return process are non-refundable.
Contact Us:
For any inquiries or assistance regarding cancellations, refunds, or our policies, feel free to reach out to us via WhatsApp at 0090506 835 94 65 or email us at info@europebridal.com. Our dedicated team is here to assist you throughout the process.